Filgo app privacy policy

Filgo App Privacy

Last updated: 14 August 2025

The Filgo mobile application is powered by ChargeLab’s platform and operates as part of the ChargeLab system. While the app is branded for Filgo, it leverages ChargeLab’s backend technology, user accounts, and data infrastructure. As such, the collection, use, and protection of personal information for Filgo app users are governed by ChargeLab’s Privacy Policy outlined below.

ChargeLab Privacy Policy

Last updated: January 1, 2025

ChargeLab Inc. (“ChargeLab”, “we”, or “us”) values and respects your privacy. We have prepared this privacy policy to explain the manner in which we collect, use and disclose personal information when you visit our website located at https://www.chargelab.co/ (the “Website”), download or use our mobile app available at https://www.chargelab.co/app (the “App”), or otherwise interact with us.

ChargeLab provides an operating system for EV chargers. We’re the back-end software powering North America’s leading EV charging networks and charging services provided by a range of organizations. We enable EV drivers to charge their vehicles using charging stations or equipment provided by us or third parties that resell our services or own, operate or otherwise control a particular EV charging equipment at a particular location.

TABLE OF CONTENTS

COLLECTION AND USE OF PERSONAL INFORMATION

We may collect personal information when you:

ChargeLab Account: ChargeLab offers a single sign-on experience. In order to use an EV charging station offered by ChargeLab or one of our site host or reseller partners, you are required to create a ChargeLab account. To create your account, we collect your first and last name, email address and phone number and may also collect a password that you create. When you create an account on a partner’s app, you will automatically also create an account that can be used on the ChargeLab app (and vice versa). When you log in to any new partner applications, your account with the new partner will be created using the same user ID and linked to your ChargeLab account.

Payment Processing: We collect personal information to process your payment for EV charging on the ChargeLab app. To process your payment, we require your first and last name, billing address, and payment card information (payment card information including credit card number, expiry date and CVV/CVC code is processed by our third-party payment processor). You are required to have a payment card on file to start a charging station. You can change or update your payment method at any time. To delete your payment method, please delete your account. We may also process payments on behalf of certain of our site hosts or reseller partners.

Charging Your Vehicle: In order to charge your electric vehicle, you may be required to authenticate yourself using a valid authentication method such as an RFID access card. If you use our Plug&Charge service, we may also collect your vehicle certificate to recognize your vehicle and account. When you charge your vehicle using your ChargeLab account at a ChargeLab or partner EV charging station, we collect information about your charging session including timestamp, duration of charge, charger location and we make this data available to you through your ChargeLab account.

Marketing Communications: If you sign up to receive our email marketing communications, we will collect your mobile number or email address in order to send you newsletters, offers, promotions, and the latest updates that may be tailored to your interests and preferences. You can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of each email.

HOW WE COLLECT PERSONAL INFORMATION

We collect personal information you provide to us directly, as well as information collected through automated means as described under “Website Information” and “Mobile App Data”.

WEBSITE INFORMATION

Visiting our Website: In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity and to monitor and improve our Website.

Cookies: When you visit our Sites, we may obtain certain information by automated means, such as through cookies, web beacons, pixels, and other technologies. A “cookie” is a text file that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the Website features.

MOBILE APP DATA

Location Information: With your consent, we may collect your location information by accessing your device’s GPS coordinates so that we can provide you with location-based services, such as locating the nearest charging station.

Push Notifications: If you sign-up to receive push notifications, we will send push notifications to your mobile device. If you wish to stop receiving push notifications from us, you can turn off push notifications for the App either within the settings page of the App, or in the settings of your mobile device.

INTEREST-BASED ADVERTISING

We work with third parties such as ad networks and other advertising companies that use their own tracking technologies (including cookies, web beacons, and pixel tags) on our Website in order to provide you with tailored advertisements across the Internet.

SHARING OF PERSONAL INFORMATION

We do not sell or disclose your personal information to third parties without your consent, except as set forth below or as required or permitted by law.

SAFEGUARDS AND RETENTION

We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure.

YOUR CHOICES

You can withdraw your consent to our collection, use and disclosure of personal information at any time by providing us with reasonable notice, subject to legal or contractual restrictions.

YOUR RIGHTS

Subject to limited exceptions under applicable law, you have the right to access, update and correct inaccuracies in your personal information in our custody or control.

UPDATES TO THE PRIVACY POLICY

We may update this privacy policy periodically to reflect changes to our privacy practices. We encourage you to periodically review this page to ensure you are familiar with those changes.

CONTACT US

If you have any questions or comments about this privacy policy or the manner in which we or our service providers (including our service providers outside Canada) treat your personal information, or to request access to our collection of your personal information, please contact us at:

Ehsan Mokhtari, Privacy Officer

ChargeLab Inc.

122 Judge Rd. Etobicoke, ON, Canada M8Z 5B7

Phone: +1 (800) 636-0986
security@chargelab.com

L’application mobile Filgo fonctionne grâce à la plateforme de ChargeLab et fait partie intégrante du système ChargeLab. Bien que l’application soit aux couleurs de Filgo, elle repose sur la technologie de ChargeLab, y compris l’infrastructure, les comptes utilisateurs et la gestion des données. Par conséquent, la collecte, l’utilisation et la protection des informations personnelles des utilisateurs de l’application Filgo sont régies par la politique de confidentialité de ChargeLab décrite ci-dessous.