Zone Énergie app privacy policy

Zone Énergie Privacy

Last updated: 25 May 2026

Confidentialité de l’application Zone Énergie

The Zone Énergie mobile application is powered by ChargeLab’s platform and operates as part of the ChargeLab system. While the app is branded for Zone Energy, it leverages ChargeLab’s backend technology, user accounts, and data infrastructure. As such, the collection, use, and protection of personal information for Zone Énergie app users are governed by ChargeLab’s Privacy Policy outlined below.

ChargeLab Privacy Policy

Last updated: January 1, 2025

ChargeLab Inc. (“ChargeLab”, “we”, or “us”) values and respects your privacy. We have prepared this privacy policy to explain the manner in which we collect, use and disclose personal information when you visit our website located at https://www.chargelab.co/ (the “Website”), download or use our mobile app available at https://www.chargelab.co/app (the “App”), or otherwise interact with us.

ChargeLab provides an operating system for EV chargers. We're the back-end software powering North America's leading EV charging networks and charging services provided by a range of organizations. We enable EV drivers to charge their vehicles using charging stations or equipment provided by us or third parties that resell our services or own, operate or otherwise control a particular EV charging equipment at a particular location.

TABLE OF CONTENTS

COLLECTION AND USE OF PERSONAL INFORMATION
We may collect personal information when you:

ChargeLab Account: ChargeLab offers a single sign-on experience. In order to use an EV charging station offered by ChargeLab or one of our site host or reseller partners, you are required to create a ChargeLab account. To create your account, we collect your first and last name, email address and phone number and may also collect a password that you create. When you create an account on a partner’s app, you will automatically also create an account that can be used on the ChargeLab app (and vice versa). When you log in to any new partner applications, your account with the new partner will be created using the same user ID and linked to your ChargeLab account. See “How we Share Personal Information” below to learn how we share data with our partners.

Payment Processing: We collect personal information in order to process your payment for EV charging on the ChargeLab app. To process your payment, we require your first and last name, billing address and payment card information (payment card information including credit card number, expiry date and CVV/CVC code is processed by our third party payment processor). You are required to have a payment card on file in order to start a charging station. You can change or update your payment method at any time. To delete your payment method, please delete your account. We may also process payments on behalf of certain of our site hosts or reseller partners.

Charging Your Vehicle: In order to charge your electric vehicle, you may be required to authenticate yourself using a valid method such as an RFID access card. If you use our Plug&Charge service, we may also collect your vehicle certificate in order to recognize your vehicle and account. When you charge your vehicle using your ChargeLab account at a ChargeLab or partner EV charging station, we collect information about your charging session including timestamp, duration of charge, charger location and we make this data available to you through your ChargeLab account. We use charging data to track usage and improve charger reliability. You can view your charging data and payment history for all charging sessions made under your ChargeLab account (either directly with ChargeLab or with one of our partner site hosts or resellers) by logging into the ChargeLab app.

Marketing Communications: If you sign up to receive our email marketing communications, we will collect your mobile number or email address in order to send you newsletters, offers, promotions, and the latest updates that may be tailored to your interests and preferences. You can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of each email. Alternatively, you can opt-out of receiving marketing communications by contacting us at the contact information provided in the “Contact Us” section below.

HOW WE COLLECT PERSONAL INFORMATION We collect personal information you collect from us directly, as well as information collected through automated means as described under “Website Information” and “Mobile App Data”.

WEBSITE INFORMATION
Visiting our Website: In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity and to monitor and improve our Website.

Cookies: When you visit our Sites, we may obtain certain information by automated means, such as through cookies, web beacons, pixels and other technologies. A “cookie” is a text file that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an internet tag, pixel tag or clear GIF, links web pages to web servers and cookies and may be used to transmit information collected through cookies back to a web server. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the Website features. We use these technologies to operate the Website, such as to enable you to log into secure areas. We also use these technologies for analytics and interest-based advertising as described below.

Analytics: We may use a third-party such as Google Analytics to help us gather and analyze information about the areas visited on the Website (such as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the user experience and the Website.

MOBILE APP DATA
Location Information: With your consent, we may collect your location information by accessing your device’s GPS coordinates so that we can provide you with location-based services, such as locating the nearest charging station. You can opt-out at any time by turning off your location services for the App in the settings of your mobile device.

Push Notifications: If you sign-up to receive push notifications, we will send push notifications to your mobile device. If you wish to stop receiving push notifications from us, you can turn off push notifications for the App either within the settings page of the App, or in the settings of your mobile device.

Camera: We also require access to the camera on your mobile device so that you can scan a QR code on the charging unit in order to start a charging session. You can revoke this permission by changing the Settings for the ChargeLab app on your device.

INTEREST-BASED ADVERTISING We work with third parties such as ad networks and other advertising companies that use their own tracking technologies (including cookies, web beacons and pixel tags) on our Website in order to provide you with tailored advertisements across the Internet. This is a common marketing practice referred to as interest-based or online behavioural advertising.

Opting-out of Interest-Based Advertising: To adjust your preferences or exercise control over the third parties who collect data on our Website for interest-based advertising purposes, you can revoke your cookies on our website here: https://chargelab.co/cookie-consent For more information about interest-based advertising and to understand your options.

SHARING OF PERSONAL INFORMATION We do not sell or disclose your personal information to third parties without your consent, except as set forth below or as required or permitted by law.

Site Hosts/Resellers: When you charge at a partner charging station, we share certain personal information with the applicable reseller for the purposes of providing customer support, troubleshooting issues related to the charging station, and to validate payment remittances from ChargeLab.

Service Providers: Your personal information will be transferred (or otherwise made available) to certain third parties that provide services on our behalf. We use service providers to provide services such as hosting the Website, sending communications on our behalf, processing payments, providing advertising, marketing and analytics service.

SAFEGUARDS AND RETENTION We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements.

YOUR CHOICES You can withdraw your consent to our collection, use and disclosure of personal information at any time by providing us with reasonable notice. Please note that if you withdraw your consent, we will not be able to continue to provide services to you.

YOUR RIGHTS
You have the right to access, update and correct inaccuracies in your personal information in our custody or control. You may request access by emailing or writing to us above.

UPDATES TO THE PRIVACY POLICY
We may update this privacy policy periodically to reflect changes to our privacy practices. We encourage you to periodically review this page to ensure you are familiar with those changes.

CONTACT US
If you have any questions or comments about this privacy policy or the manner in which we or our service providers treat your personal information, or to request access to our collection of your personal information, please contact us at:

Ehsan Mokhtari, Privacy Officer
ChargeLab Inc.
122 Judge Rd. Etobicoke, ON, Canada M8Z 5B7
Phone: +1 (800) 636-0986
security@chargelab.com